Billon Club Privacy Policy – Personal Data Protection for Malaysian Players

Introduction & Scope of This Privacy Policy

This Privacy Policy describes how Billon Club ("we", "Platform", or "Billon Club") collects, uses, stores, protects, and in certain circumstances discloses the personal information you provide while using our online Sports Betting and casino platform at billonclub.asia.

This policy applies to all users of the Billon Club platform – whether you are simply browsing our website without registering, or you are a registered member actively using our football betting, Live Casino, e-sports, virtual sports, and slots services available to Malaysian players.

We are committed to handling your data responsibly. billon club understands that the trust you place in us when you register an account and make deposits via Touch 'n Go eWallet, GrabPay, or DuitNow is not something to be taken lightly. That is why we take the time to explain clearly what we do with your information — not in complex legal language, but in plain, straightforward English that every Malaysian player can understand.

Personal Data We Collect

Billon Club collects your personal information through several means — directly when you register or interact with our platform, and automatically as you browse our website. The following are the categories of data we collect:

Data you provide directly:

• Registration Information: Full name, email address, Malaysian mobile number, date of birth, and account password.
• Identity Verification (KYC) Information: A copy of your MyKad or passport, a selfie, and any other supporting documents required for the Know Your Customer verification process.
• Transaction Information: Deposit and withdrawal records, including the payment method used (e.g. Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX), amounts, and transaction timestamps.
• Communication Records: The content of live chat conversations, emails, or any other communications you send to the Billon Club support team.
• Gaming Limit Information: Deposit limits, loss limits, session time limits, or self-exclusion preferences that you have set in your billon club account.

Automatically collected data:

• Device & Technical Data: IP address, web browser type, operating system, screen resolution, and unique device identifier.
• Session & Activity Data: Pages visited, games played, bets placed, session duration, and in-platform navigation history on Billon Club.
• Cookie Data: Information stored by cookies sent to your web browser when you visit the Billon Club site, including session cookies and user preference cookies.
• Approximate Location Data: State or region based on your IP address, used solely to verify user eligibility by jurisdiction.

How Your Personal Data Is Used

Billon Club uses collected data solely for legitimate purposes directly related to providing our services to you as a Malaysian player. Below is a summary table of how data is used:

Billon club does not use your data for third-party advertising, commercial profiling by external companies, or any purpose not directly related to delivering the platform's services to you.

Data Sharing – When & With Whom

Billon Club does not sell, rent, or disclose Malaysian players' personal data to any third party for commercial purposes. This is an absolute commitment with no commercial exceptions.

However, in the course of operating the platform, there are certain situations where information may need to be shared with parties directly involved in delivering our services to you:

• Payment Providers: Information required to process your deposits and withdrawals is shared with authorised payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX service providers. All these providers are bound by strict data protection agreements and maintain their own recognised security policies.
• Game Software Providers: Your username or account identifier may be shared with Live Casino and slots game providers that partner with Billon Club solely to enable you to play on their platforms through the Billon Club interface.
• Technical Service Provider: Companies providing technical infrastructure services such as server hosting and cybersecurity that have entered into binding confidentiality agreements with Billon Club.
• Legal Authorities: Information may be disclosed to law enforcement agencies, regulatory bodies, or courts where Billon Club is legally required to do so by a valid court order or applicable legal compliance obligations.

Data Security & Technical Protection Measures

Billon Club invests seriously in technical security infrastructure to ensure the personal data of Malaysian players is always protected to the highest practical standard. Our technical security measures include:

• 256-bit SSL/TLS Encryption: All data communications between your web browser or application and billon club's servers are encrypted using 256-bit SSL/TLS protocols. This means that even if someone were to intercept data in transit, it cannot be read without the decryption key, which exists solely within billon club's systems.
• Layered Access Controls: Billon Club's systems operate on a role-based access control model, where each staff member can only access data relevant to their job responsibilities. No staff member has unrestricted access to all player data.
• 24/7 Security Monitoring: Billon Club's systems are continuously monitored to detect any suspicious activity or unauthorised access attempts. Any anomalies will trigger an immediate security response.
• Secure Data Backups: Data is regularly backed up to a secure, separate storage location to ensure service continuity and data recovery in the event of any unexpected technical incident.
• Regular Security Testing: Billon Club conducts regular vulnerability assessments and penetration testing carried out by independent third parties to identify and address any security weaknesses before they can be exploited.

While Billon Club takes all reasonable steps to protect your data, no digital system can guarantee absolute 100% security. You also play an important role in keeping your account safe — use a strong, unique password for your Billon Club account, never share it with anyone, and ensure that the devices you use to log in are always up to date with the latest security software.

Data Retention Period

Billon Club retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to comply with applicable legal obligations.

In general, data retention periods at billon club are as follows:

• Active Account Data: For as long as your billon club account remains active and you continue using the platform. Data is updated continuously in line with your latest activity.
• Data After Account Closure: After you close your Billon Club account, core data such as transaction records and identity verification information will be retained for the minimum period required by applicable legal obligations for audit and compliance purposes. After this period, the data will be deleted or anonymised.
• Support Communication Records: Logs and records of conversations with the billon club support team are retained for 2 years following the last interaction, for the purposes of service quality improvement and the resolution of any future disputes.
• Anonymised Analytics Data: Anonymised platform usage data (with no personally identifiable information) may be retained for longer periods for the purpose of analytics and improving the Billon Club platform.

If you would like more details on data retention periods for specific categories of information relating to you, please contact the Billon Club support team at support@billonclub.asia.

Your Rights as a Data Subject

As a billon club player in Malaysia, you have certain rights regarding your personal data. Billon Club is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please submit a written request to the Billon Club support team by emailing support@billonclub.asia, stating the right you wish to exercise along with your account details. Billon Club will process your request within 30 business days of receipt.

Cookies & Tracking Technologies

The billon club platform uses cookies and related tracking technologies to ensure the platform functions properly, enhance the user experience, and understand aggregate usage patterns for improvement purposes.

The types of cookies used by billon club are:

• Essential Cookies: Cookies required for the basic functioning of the billon club platform, such as maintaining your login session, saving language preferences, and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Cookies that collect information about how you use the billon club platform — pages visited, games played, and time spent. This information is used in aggregate and anonymised form to improve platform performance and content.
• Functional Cookies: Cookies that allow the Billon Club platform to remember your preferences, such as your selected language and display settings, to provide a more personalised experience.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect certain functions within the Billon Club platform, including the ability to log in and make transactions. Billon Club recommends keeping essential cookies enabled for a smooth experience.

Privacy & Responsible Gaming

At Billon Club, privacy and responsible gaming are closely linked. Any information you provide in relation to betting limits, self-exclusion, or other self-care concerns is handled with the strictest confidentiality.

Specifically, Billon Club guarantees the following with respect to responsible gaming data:

• Records of any self-exclusion requests or game limits you have set will never be shared with any third party unless required by law.
• All communications related to responsible gaming support – whether via live chat or email – are handled by trained staff bound by strict confidentiality policies.
• Your betting records and game history are stored securely and are accessible only by you through your account login, or by authorised billon club support staff solely for customer support purposes.

For more information on the responsible gaming control tools available at billon club, visit the Responsible Gaming us.

Policy Changes & Contact Us

Billon Club reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, technological developments, or newly applicable legal requirements. Any material changes to this Privacy Policy will be communicated to you via an in-platform notification or an email to the address you registered with.

It is your responsibility to review this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent version currently in effect. Your continued use of the billon club platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns, or wish to exercise your personal data rights as described in this policy, please contact the billon club Data Privacy Officer via:

• Email: support@billonclub.asia
• Live Chat: Available on the Billon Club platform 24 hours a day, 7 days a week in Bahasa Malaysia

Our team will endeavour to respond to privacy-related enquiries within 5 business days of receipt. For more complex requests relating to data erasure or data transfers, we may require up to 30 business days to fully process your request.